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Frequently Asked Questions
These are the most frequently asked questions about the IDX Customer Web.
What is the Customer Web?
The Customer Web is a secure web site devoted to providing IDX customers with information about products and services, including release information, training and documentation, support issues, user group meetings and more.
Do I need to enable cookies?
In order to use the Customer Web, you will need to enable cookies on your machine.
What is a cookie?
A cookie is a short string of text characters saved on your hard drive by your web browser at the request of a web server. The text of the cookie is used to store various kinds of information that the web server can read and can be anything the web server wishes to put into the cookie.
Are there any security issues with cookies?
The most important concept to keep in mind when considering cookie security is what has control over the cookies. The answer is – your web browser. Under no circumstances does the web server read your hard drive. Your browser looks for the cookie which belongs to that server and will only give a cookie to the domain from where it originated.
How do I enable cookies?
In Internet Explorer, the settings for cookies are accessed through your internet options. To change your cookie settings:
- Choose Internet Options from your Tools menu.
- Click on the Security tab.
- For the content zone, choose Internet and click on the Custom Level... button.
- Scroll down to the Cookies Section and click on the radio button which enables cookies.
- Click OK.
In Netscape, the settings for cookies are accessed through your preference settings. To change your cookie settings:
- Choose Preferences from your Edit menu.
- Click on the word Advanced.
- You will see a window labeled Cookies, containing several choices.
- Click the radio button which enables cookies.
- Click OK.
What is a Customer Code?
A customer code is the 3 – 4 letter abbreviation that IDX uses to refer to your organization. If you do not know this piece of information, you can contact your IDX Contact to find out what it is.
What happens when I submit the application?
When you submit your Customer Web application, IDX validates you as an IDX customer. Once the verification process is complete, your account is created and you will receive an email with your username and password. This process usually takes one (1) business week.
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